Electronic Queue & Video-Consultation Platform

Problem

Enterprise customer-service halls were bottlenecked: long waits, manual queue management, no remote consultation channel. Customers wanted self-service kiosks and remote video sessions; operators wanted real-time visibility into the queue.

Solution

Built and maintained the React + TypeScript client for the queue and video-consultation platform. Specifically:

• Integrated WebSocket for real-time customer status updates across kiosk, operator, and admin views.
• Helped launch self-service kiosks deployed in customer halls.
• Worked closely with the backend team and UX designers on a 3+ year multi-tenant rollout.

Impact

• Self-service kiosks noticeably cut customer waiting time in deployed halls.
• Platform stayed in production through three years of feature growth and multiple enterprise rollouts.
• Real-time updates removed the need for operators to manually refresh queue state.